Should a purchase using your Subscription fail, we will send you an email notifying you of the failure and the reason why.

Read our article for more information on how a Subscription can fail.

If the payment for an entry purchased with your Subscription fails more than three times, your Subscription will be suspended.

Before reactivating your Subscription, we recommend first addressing any issues that lead to your Subscription failing.

You can re-activate a suspended Subscription at any time from within your online account either via Lotto724 Website or App.