Why am I not receiving notification emails?

Every time when you make a ticket purchase or have a win, we will send you a notification email.

A ticket purchase notification email is usually sent within 10 minutes, while a prize win notification email is sent a few hours after a draw.

If you aren’t receiving our notification emails there are a few possible reasons for that:

• Incorrect email address – log in your account and check that your contact email address is correct. If the email address is incorrect you can update it at the same time.
• Spam – check your spam folder to see if the email is there.

Check your profile settings:

1-Select the Profile option through the avatar at the top of the site

2- See the bottom of page Personal Details . Options must be selected.

If you are still unable to receive the notification emails please contact your email provider for further assistance.